Frequently Asked Questions
Everything you need to know about your SKINTIFIC journey.
Are SKINTIFIC products suitable for sensitive skin?
Yes, our formulas are specifically designed with TTE™ (Trilogy Triangle Effect) technology to be effective yet gentle, focusing on repairing and maintaining the skin barrier for all skin types, including sensitive skin.
How can I track my order?
Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for an immediate replacement.
Are your products cruelty-free?
Absolutely. SKINTIFIC is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of the production process.
How should I store my skincare products?
To maintain the potency of active ingredients like Vitamin C and Retinol, we recommend storing your products in a cool, dry place away from direct sunlight and tightly closing the lids after each use.
Do you offer international shipping?
Currently, we ship to select countries. Please enter your address at checkout to see if delivery is available in your region and to view applicable shipping rates.